I’m Larry, the founder of Computer Genius.
Computer Genius, Inc. was started in 2002 when the computer repair shop was opened. This wasn’t the start of my computer tech service. I guess you could say that started with the Commodore Pet in 1979 and really geared up with the first IBM AT in 1985.
During this time I added a few skills that have helped define Computer Genius.
My time as a quality assurance engineer on nuclear power plants helped alot. It was there that I learned the importance of doing things right. Quality was more than a word. I guess you could say it was a matter of life and death. This attention to detail and high standards has helped grow Computer Genius from a mid-sized computer shop to the Computer Service Center it is today.
Simply, we fix stuff that’s broken.
We’re a Computer Fix-it Center
We fix computers, cell phones, laptops, tablets, most electronic gadgets and we answer a lot of questions. Answering your questions is often as important to you as repairing your laptop or other gadget. So, feel free to ask questions.
We’re a Computer Service Center
Behind the friendly fix-it-shop we have thousands of square feet of service center. I know, when you think of a service center you probably think of something like Best Buy’s Geek Squad.
We do have a few things in common with this type of computer service center;
- Experienced techs
- Plenty of well provisioned work benches
- All the necessary repair software
- The right tools and machines to fix your computer
- Plenty of spare parts; both new and used
There are some things we don’t share with a national computer service center;
- You don’t have to ship us your computer
- You can ask us about your repairs
- Your repair is completed in days or hours, not weeks
- Saving your data is our priority; we don’t make it your problem
- Your personal information isn’t passed around
- And most important; we won’t lose your computer
It’s Your Choice
You’ll eventually need a computer a technician. Find one you’re comfortable with before it’s an emergency. If you can’t bring your computer to Computer Genius you should know about the repair technicians available to you.
We’ll cover four levels of computer repair service to help you find the right fit for you:
- Big Box Store
- Mid-Size Computer Shop
- Small Time Operator
- Computer Service Center
The Big Box Store Technician
The big box tech can be found in large electronics stores, appliance stores, and even office supply stores. They are usually behind a counter in some remote corner of the store or even in a back room. At first they may seem to be the answer to all of your problems. They seem to know tech, their brochure says so. You believe they must have had extensive training, they have a uniform. Doesn’t a clean crisp uniform indicate extensive knowledge? If you’ve had dealings with these techs you may have these shared opinions about their services;
- Their onsite technical support services are limited. If your computer needs warranty repairs they will send it away to national service center. This is what they do well. Process warranty repairs for products they sell and get paid by the manufacturer.
- If your computer is infected with malware the first thing they tell you is that it isn’t covered by your warranty. Then they will sell you their malware service which is usually in the higher price range. Are you getting more for your money or is it a basic virus removal at a higher price?
- If you bring in a computer that is a few years old you may be introduced to a salesman that can solve all your problems with the latest and greatest computer they’re offering. If you consider this option be prepared to be up-sold the extended warranty, virus protection, and their setup service. After all, many of these so called techs are actually commissioned salesmen.
- If you’re armed with the knowledge that the tech offering you advice is also getting a commission you might survive. Know what you want and don’t be upsold. There’s no reason that a $150 problem should cost you $1,500 when your computer is otherwise healthy.
To summarize; the Big Box tech is part of a mighty machine that takes a lot of dollars to feed. Even so, this may be the only option where you live. Just try to get out as cheap as possible and verify that the work you paid for was done correctly.
The Small Operator
At the other end of the spectrum is the small operator. This group includes a variety of techs;
- The hole in the wall computer shop
- The teenager down the street
- The always knowledgeable relative
- The friend of a friend
The techs on this list all share some common factors;
- They have limited professional resources.
- They try to use free cleanup software.
- They have few, if any, replacement parts on hand.
- Real tech tools are often beyond their budget.
- Their training is limited or nonexistent.
In hard times a little bit of technical knowledge can allow anyone to become a computer repair technician. You can’t blame the unemployed for seeking any work available to them. You may want to ask your smalltime technician what they were doing last year. Then consider where they will be next year when you’ve grown to rely on them.
To summarize; the small operator may or may not know what they are doing. Even so, this may be the best option for you if you have little to lose. Small operators are usually your least expensive solution.
When dealing with a small operator you must keep track of your computer. I’ve heard horror stories of customers that have given their computer to a small operator and now can’t find them or the computer. Stuff happens, know it and protect yourself.
The Mid-Size Computer Shop
The mid-sized computer shop may be your perfect solution. Like Goldie Locks; not too hot, not too cold, just right. Good mid-sized computer shops share some common traits;
- They’ve been around for years.
- Their Better Business Bureau listing is clean.
- They have parts on-hand to do repairs faster.
- They have multiple technicians with expertise in a variety of fields.
- They have the necessary tools and software.
Dealing with a mid-sized computer shop has several advantages;
- You should be able to talk to the tech that is working on your computer, not a counter clerk.
- You can stop by their shop with simple questions without feeling awkward.
- The techs are usually around for many years and will get to know you and your computer.
- Stuff happens, when it does they will make things right, even if it requires them to do double the work for the quoted price. The big box tech’s corporate structure doesn’t allow them this option and the small operator just can’t afford to absorb the cost.
A good mid-sized computer shop can meet all electronic repair needs, including laptops, desktop computers, tablets, iPods, cell phones, and other electronic devices. Be thankful if you’re lucky enough to find a good all-round computer and electronics service center. The number of electronic devices you own will only increase in the future.
The Local Computer Service Center
Computer service centers are the garages where your computer goes to be repaired. They range in size from national centers servicing the big box stores, major sellers, and manufacturers to the regional and local service centers. We’ll cover the local computer service center; like Computer Genius.
A service center is designed to fix computers. This gives them a lot of experience repairing computers. A computer service center will always have the best repair tools and software.
If you happen to find a local Computer Service Center, this will be your best option. The difference is that a Computer Service Center will be more focused on repairs than trying to upgrade and sell you something. They will also have more replacement parts on hand than other techs.